Hotline: 0049 8121 995-0
Abbrechen

Frequently Asked Questions

Below are our answers to some of the questions we are frequently asked.

 

 

How old are the motorhomes?

Every season we exchange the fleet of motorhomes to guarantee a continuous premium level of motorhome quality – up to date with the latest technical standard.

What types of motorhomes are in the fleet?

DRM offers small and compact models, alcove vehicles for families, semi-integrated ones for pairs and fully integrated models equipped with all necessities to make a motorhome trip suitable for everybody. The majority of our fleet comes from two of Germany's leading motorhome manufacturers - Eura-Mobil and Karmann-Mobil, 2 partners which guarantee highest quality since many years.

How are the models equipped?

All vehicles are equipped with kitchen, freezer, heating, dashboard A/C, 220V connections, radio/CD, fresh and grey water tank, shower and toilet (except A1/A2), and basic camping equipment. Addtional extras like chairs, kitchen set etc. can be booked on request.

What is the minimum age to drive a motorhome and what driving license is necessary?

The minimum driver’s age shall be 21 years. A valid driving licence of your country which allows you driving vehicles up to 3.500 kg as well as an international driving license must be in your possession when you pick up the motorhome.

 

Please note that for vehicle group E2 you must have a driving license which allows driving vehicles for up to 4.400 kg. All drivers must have been in possession of the driving licence for at least two years.

What is the minimum rental time?

In High Season the minimum rental period is 14 days, otherwise 7 days.

On special occasions it might be possible to reduce the minimum rental period, especially on short-term bookings.

 

Please contact us or see our special offers published on www.drm.eu.

Do you rent caravans?

No, we exclusively rent motorhomes.

What is included in the rental price?
  • Unlimited free milage
  • Full comprehensive insurance with 1.500 € retention per incident
  • Third party liability with 100 mill. € covered (personal injury € 12 mill)
  • Manufacturer’s mobility guarantee and DRM road assistance
  • Awning (except group A1)
  • Air condition in driver cabin
  • Bike rack (A1+A2 extra charge)
  • Outside cleaning
  • Gas bottles
  • Water pipe
  • Toilet chemicals
What covers the insurance?

The rental price contains a full comprehensive insurance with max. € 1.500.--retention per incident of damage. Third-party liability insurance as a lump-sum with € 100 mill. sum insured for personal, property and economic damage (personal injury € 12 mill. per injured person)

 

We strongly recommend to take prior to renting one of the insurance packages which are especially designed for motorhome rentals. For more details see the link www.drm.eu/insurance-recommendation.

What is the amount of the security deposit?

The security deposit is € 1.500 Euro. It has to be paid latest at pick-up either by EC-card or Visa/Master and will be refunded after the vehicle is returned without damages.

Do I have free milage?

Yes, all driven kilometers are included in the rental price. There will be no additional cost.

Are vehicles with automatic transmission, GPS or tow-bar available?

We offer automatic transmission and an integrated GPS in group A2, California Comfort.

 

We do not offer any motorhomes with a tow-bar.

Do I have to clean the motorhome?

You receive the motorhome cleaned in- and outside. You have to return it clean inside. Outside cleaning is already include in the service fee.

 

The fresh and grey water tank as well as the toilet cassette must be emptied completely. If not there may occur extra cost to be paid directly in the depot.

Are pets allowed?

Yes, but we ask to cover the seats with blanket to reduce contamination to a minimum.

 

The motorhome must be cleaned properly and very carefully before return. If not there may occur extra cost to be paid directly in the depot.

Where can I book?

You have different possibilities to make a booking:

  • Through our website www.drm.eu
  • by phone
  • by fax
  • by email (info@drm.de)
  • directly in one of our depots
How can I make a firm booking?

After the booking you will receive a reservation confirmation via email asking for a down-payment of 300,- €. Upon receipt of the payment it is a firm booking. The balance of the rental fee must be paid 30 days prior to pick-up.

Can I park my car in the depot?

This depends on the selected depot. Please contact directly the depot for further details.

Are there restrictions for the countries I like to travel?

You are allowed to travel only to countries within Western Europe.

For the following countries you need an “Exceptional authorization for vehicle usage”:

Albania, Bosnia-Herzegovina, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Macedonia, Poland, Serbia and Montenegro, Slovakia

The entry to the following countries is FORBIDDEN:

Belarus, Bulgaria, Iran, Iraq, Israel, Moldavia, Marocco, Romania, Russia, Syria, Tunesia, Turkey, Ukraine